Kaye Grossoehmig Main PostCOLLAPSEWeek 7 – Benchmarking to Improve Quality of Care and Communicating Change Hospital Comparison Palmdale Regional Medical Center (PRMC) is one of two hospitals serving Lancaster and Palmdale California and surrounding areas with a population of approximately 500,000. PRMC was rated two out of five stars on overall performance on the Medicare hospital comparison website. The other local hospital scored one out of five stars on overall performance (Medicare.gov, n.d.). PRMC scored either above or meet the national average on most benchmarks. However, PRMC scored 66% on “patients who reported that they “always” received help as soon as they wanted” versus the national average of 70% (Medicare.gov, n.d.). This measure included the questions how soon help was received after pressing the call button and getting help to use the bathroom or bedpan (Medicare.gov, n.d.). Communicate to Motivate For motivation to occur between two people there must be successful communication. Successful communication relies just as much on the person receiving the message as it does on the person sending the message. Organizational communication is a high-level function in healthcare management (Marquis & Huston, 2017). Good communication leads to positive community around core values, which in turn supports the organization’s vision and strategy (Falkheimer, 2014). Organizational communication is complex as there several communication channels and individuals to transmit information to making the need for communication skills even greater (Marquis & Huston, 2017). Communication does not just involve talking. Communication also involves the use of silence, the space and environment used to transmit information, personal appearance, eye contact, posture, gestures, facial expression and timing, and vocal expression (Marquis & Huston, 2017). Developing verbal and non-verbal communication skills are essential for the nurse leader when attempting to motive staff towards organizational benchmarking. The inability to effectively communicate can lead to staff anxiety that can results in decreased productivity (Marquis & Huston, 2017).Communication Strategies to Motivate Groysberg and Slind (2012) suggested four strategies for organizational communication that are essential to interpersonal conversation and to motivate employees towards change. These four communication strategies are intimacy, interactivity, inclusion, and intentionality (Groysberg & Slind, 2012). Intimate conversation is more about asking and answering questions that it is about giving orders. Intimate conversation promotes listening skills leading to the development of trust (Groysberg & Slind, 2012). Trust can be hard to achieve. Leaders must learn to be authentic and straightforward and know when to talk and when to listen. Interactivity is promoting dialogue. Interactivity makes communication “open and fluid rather than closed and directive” (Groysberg & Slind, 2012). Effective communication to motivate employees is being able to talk with them and not just to them. Inclusion enables employees to share in the ownership of the topic being discussed. Inclusion empowers employees to express thoughts and ideas to bring about change (Groysberg & Slind, 2012). Intentionality is establishing a purpose and planned outcome from the communication exchanged. It gives employees a sense of purpose for what needs to be achieved (Groysberg & Slind, 2012).ReferencesFalkheimer, J. (2014). The power of strategic communication in organizational development. International Journal of Quality and Service Sciences, (2/3), 124.https://doi-org.ezp.waldenulibrary.org/10.1108/IJQSS-01-2014-0007Groysberg, B. & Slind, M. (2012). Leadership is a conversation. Harvard Business Review, 90(6), 76-84. Retrieved from https://services.hbsp.harvard.edu/api/courses/3671…Marquis, B. L., & Huston, C. J. (2017). Leadership roles and management functions in nursing: Theory and application (9th ed.). Philadelphia, PA: Lippincott, Williams & Wilkins.Medicare.gov. (n.d.). Compare Hospitals. Retrieved from https://www.medicare.gov/hospitalcompare/compare.h…
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