Berman and Evans (2017) referenced the American Customer Satisfaction Index in chapter 20 of the textbook. Go to the ACSI website (Links to an external site.)Links to an external site. and explore the website for a few minutes.Next, go to the National, Industry, and Sector Results page (Links to an external site.)Links to an external site..Examine the customer satisfaction results and answer the following questions:Which sectors related to retail display the lowest ratings? From a retail strategy perspective, why do you think this is the case?From a retail strategy perspective, why do you think the sectors in the e-commerce industry earned the rankings that are reflected?Now, navigate to the page that shows benchmarks by company (Links to an external site.)Links to an external site.. Find a favorite retailer of yours on the list and examine the company’s rankings compared to its competitors. How can this benchmark information help inform a retailer’s strategy? If you were the CEO of the company you chose, what would you do to either improve or reinforce your company’s position on the benchmarking chart?