1. Why should a retailer devote special attention to its core customers? How should it do so?2. What is the connection between customer service and employee empowerment? Is employee empowerment always a good idea? Why or why not?3. How would you measure the level of customer satisfaction with your favorite restaurant?4. a. What are the pros and cons of ATMs? b. As a retailer, would you want an ATM in your store? Why or why not?5. Differentiate between social responsibility and consumerism from the perspective of a retailer.